How can I check order status?

1.  Why is there no match for my email address and/or password?

•  You may have entered your email address incorrectly.

Please make sure that you are using the email address you provided when setting up your account. You may have entered an alternate email address by mistake.

•  The password you entered may be incorrect.

The password you created when you registered an account contains a minimum of 5 characters. Please check that you have the correct password and try again.

If you have forgotten your password, you can click here to reset your password.

•  You may have placed your order as a guest but attempted to login as a returning customer.

If you placed your order as a guest and have never registered an account with Allcosmeticsource.com, please check the email confirmation for your order and use your email along with the order number provided to check your Order Status via “Guest Customers” on the login page.

2.  Why is there no match for my order number and email address?

Please check the confirmation email you received when you placed your order to verify the information, and try again.

If you are certain you have the correct order number and email address but still cannot view your order status, please contact customer service for more help.

3.  Why can’t I see my other orders?

I have an account:

•  You may have placed some orders as a guest. These orders will not appear in My Account when you are logged in. To view these orders, please check the email confirmation you received when you placed your order and use this information to check your Order Status via “Guest Customers” on the login page.

•  You may have used your order number and email address to view your order status; this method of checking order status only displays one order at a time.

I don’t have an account

•  You have placed your order as a guest. Checking your order status using your email address and order number only displays one order at a time. To view your other orders, you will have to use the order number and email address associated with each individual order to check your Order Status one by one via “Guest Customers” on the login page.

I don’t know if I have an account

•  You can still check order status. Please check the email confirmation you received when you placed your order and use this information to check your Order Status via “Guest Customers” on the login page.


What Do Our Customers Say?
貴司該產品符合食品級要求嗎?是在製藥廠生產的嗎?有GMP嗎? "

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