Return Policy

Our Commitment to Satisfaction

Online purchases require flexibility and support. Allcosmeitcousrce.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

The Return and Cancellation Policies below were written to accommodate customer's needs and also to address the specific nature of our merchandise.

If you can't find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.


General Return and Cancellation Policies

Return Policy

Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.

For all returns, please Login to My Orders and submit a return request form to Customer Service within 7 days of receiving your order. Exceptions:

* within 30 days of the date shipped for custom manufacturing products with quality issues

If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

If you aren't satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.

Cancellation Policy

Many orders can be cancelled at no charge up until shipment. When your order ships, you'll receive an email entitled "Shipment Notification for order#XXXXXXX with allcosmeticsource.com." Orders that have already shipped cannot be cancelled and will be treated as returns.

Exceptions: Cancellations for a full refund are only available within the following time frames for certain product categories:

* within 24 hours of placing all orders for products custom manufactured.

Beyond these time limits, restocking/processing fees will apply to cancellations in these categories even if the order has not shipped.

To cancel an order, please Login to My Orders and request a cancellation.


What Do Our Customers Say?
貴司該產品符合食品級要求嗎?是在製藥廠生產的嗎?有GMP嗎? "

EnglishAlice


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